As a Patient Relations team member, you are the very first voice people hear every time they correspond with our practice! We want to make sure every phone call and every patient is given the same highest quality of care! In this video, we will talk about some of the tips and tricks to make sure that our patients receive that level of care from YOU, our amazing new team member!
LET’S TALK HAPPY VERBIAGE
When you are answering the phones, there are phrases that communicate “yay” and phrases that communicate “bummer.” We want to use happy verbiage in our patient interactions that elevate what we are communicating in the most positive way. Take a look at this chart and learn which words/phrases we prefer to use in our phone calls and patient interactions. This tool will add a lot of “yay” to your life in PR! :)
This graphic has some of the tips and tricks to making every phone call an amazing phone call for our patients. Please make sure you know these steps by heart before taking phone calls-as this is one of the PR goals that you will be striving to achieve excellence in!
