CHECKING VOICEMAILS
Checking voicemail is a vital task that must be completed several times a day—especially first thing in the morning, and right after lunch when the phones were off! To do this, simply follow the instructions below—but it doesn’t stop there-make sure you follow up with the patient with whatever their voicemail was in regards to! :)
HOW TO CHECK YOUR VOICEMAIL:
To check the voice mail on the phone you are using, press the “ENVELOPE” button in the top right hand corner of your phone. There will be a flashing red light if you have any new messages. This will ring into your voicemail, and follow the prompts from this point to listen to, delete, and forward messages.
To check the voicemail on another phone or ext, press "ENVELOPE" button. You will hear the voicemail greeting message, press "*" then group number at this time. Then follow the prompts.
*Each office has their own group number to check messages. Still follow the prompts above using the office's group number.
If checking your phone ext voice mail, press "ENVELOPE" then follow the prompts.
Voicemails must be checked in PR first thing in the morning, after lunch, and before leaving at the end of the day. Often pts leave messages that require immediate attention or regarding their appt that day, so it is imperative we are conscious of our voicemail through out the day.
REMEMBER TO FOLLOW UP WITH EVERY VOICEMAIL YOU ANSWER IN A TIMELY MANNER. IF THE PATIENT CALLS BACK BECAUSE WE FORGOT TO RESPOND, THAT IS NO BUENO! KEEP IT BUENO! :)