Patients that order their glasses through PVC are given a one-year warranty on all frame and lenses- that covers everything but lost or stolen glasses. The patient needs to bring us the broken pair of glasses and trade them out for the new pair at dispense.
The warranty is one time on each pair they buy. So, if a patient has already cashed in on the warranty once they cannot do it again. However, there are many situations where either they need to use the warranty on just the frame or just the lenses at that time. If that is the case use the warranty on whatever is needed to be fixed, and the patient still has the warranty on the other part of the glasses. For example: Joe comes in to use his warranty on his frame, but the lenses are fine. Use the warranty on the frame and order a new one and then Joe still has his warranty on the lenses.
The warranty is one year from the day they buy it. If it is a couple days away call the lab and see if they will still honor the warranty.
Please click here for a step-by-step process on how to process a warranty.
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