phone call etiquette modules
Our Patient Relations team members answer ALL of the phone calls that come into our practice—literally ALL OF THEM. So this section is a SUPER big deal-and VITAL to take super seriously if you wanna be a PR superstar-which we know you will be! :)
In these modules, we will prepare you for all of the most common calls that we receive, and give you tips on how to handle some of the weird ones, too! We will also equip you with some tools on how to mitigate cranky callers, and how to provide the best patient experience known to mankind. Happy learning!